Company : DELL
Website : www.jobs.dell.com
Education : Graduates /Under Graduates
Experience : Freshers & Exp
Location : Bangalore, Karnataka, India
Education : Graduates /Under Graduates
Experience : Freshers & Exp
Location : Bangalore, Karnataka, India
Client Tech Supt Associate
Job Description :
· Answer customer calls /
inquiries (internal and external) on related issues, e.g: Technical
queries, Dispatches & Customer Escalation both phone and email
systems
· Need to provide resolution for all the calls by researching and navigating through knowledge base
· Identify and provide input on unique or recurring customer problems.
· Deal with other departments – eg: Sales or customer service etc… to solve the customer issues Responsible for setting realistic customer expectations and meeting or exceeding these expectations
· Responsible for setting realistic customer expectations and meeting or exceeding these expectations
· To verify and investigate into customer’s complaints or issues and drive for resolution within specified time frames.
· Regular Education Purusing candidates are not eligible· Need to provide resolution for all the calls by researching and navigating through knowledge base
· Identify and provide input on unique or recurring customer problems.
· Deal with other departments – eg: Sales or customer service etc… to solve the customer issues Responsible for setting realistic customer expectations and meeting or exceeding these expectations
· Responsible for setting realistic customer expectations and meeting or exceeding these expectations
· To verify and investigate into customer’s complaints or issues and drive for resolution within specified time frames.
· Any Graduate (Fresher or Experienced)
· Undergraduates with 12 months of International BPO experience
· Undergraduates with 18 months of Domestic BPO experience
· Should be able to work under pressure with minimum supervision
· Willing to work in shifts
Versant Cut off of 55%
Job Requisition Number: 1200186O
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