Qualification: B.E/B.Tech/MBA/MCA
Job location: Hyderabad
Job Description:
* Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
* The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
* Remote Infrastructure support delivery
* Resolve routine customer problem
* Ability to Identify Opportunity & Implement Process Improvements
* Ability to meet a set of defined account agent productivity measurements.
* Has technical experience and skills in the areas of problem determination, creativity and analysis.
Desired Skills:
* Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
* Browser Support - Internet Explorer
* Strong computer skills required
* Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
* Excellent oral and written communication skills.
* Excellent customer service orientation
* Neutral accent
Date of Drive: 17th Aug 2013
Time: 9 AM
Venue:
St.Peters Engineering College
Maisammaguda, Opp. A.P. Forest Academy,
Dhoolapally (P.O.), Medchal Mandal,
R.R. District, Hyderabad - 500 014.
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